Chicago Records Management - Computer Security

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Computer System Redundancy, Security, and Data Protection Practices

This document briefly describes the redundancy and security design of CRM's computer infrastructure - including all systems deployed to support their eRecords and eBackup online products. It also reviews the daily procedures CRM follows to backup and protect all data.

Last Updated: October 8, 2008

All CRM production servers are HP and Dell Enterprise-class machines with:

Redundant Hard Drives
Redundant Power Supplies
Redundant SAN connectivity
Battery backed read/write cache
All servers are under full maintenance and support contracts

EqualLogic and NetApp SANs:

Redundant Hard Drives w/ Hot Spare
Redundant Controller Cards
Redundant Power Supplies
Redundant SAN Switches
Under full maintenance and support contract

Primary Facility

Tier III+ Data Center Design
Redundant UPS Systems
Redundant Backup Power Generators
Redundant Cooling
For additional info, click here

Backup Facility

Dedicated Room A/C
Redundant UPS Systems
125-KVA Natural Gas Power Generator
Keycard security access
Entire premises under video surveillance

All data is backed up nightly offsite.

Critical data is replicated both onsite and offsite.

CRM uses their SAN's snapshot features for Open File protection as well as rapid recovery.

All computers employ virus protection.

All equipment is under warranty and/or service contracts.

Firewalled Protection

Internet-faced servers reside on an isolated "DMZ" network
IP Address and TCP/UDP Port-specific rule sets in place for all DMZ-to-LAN rule exceptions
All firewall logs automatically emailed to System Administrators for review
CRM's firewall is Enterprise-class and utilizes high-end "deep packet inspection" technology
Redundant firewall configuration deployed to protect against hardware failure.

Internet Traffic Security/Protection

eRecords network sessions are encrypted via Verisign 128-bit key
eBackup network traffic is encrypted via Verisign 128-bit key. eBackup data is encrypted via customer-assigned pass phrase, and remains encrypted when stored on CRM's systems.

CRM is a company who has been in operation for almost 20-years.

CRM's Main Office completed construction in September of 2005. It is a brand-new building custom designed from the bottom-up to store data of all types. It has multiple fire supression systems as well as specialized storage facilities for housing computer media.